Sales FAQs

Pre-Sales

• Can I pay via Apple Pay?
• Can I pay via American Express (AMEX)?
• What is Navicat ID?
• What is Navicat Customer Center?
• What is the difference between Software Maintenance and Upgrade License?
• If I can't purchase via Braintree, what can I do?
See all 21 articles

Maintenance

• Can I renew the software maintenance for one of my licenses?
• What is Software Maintenance?
• How to Purchase Navicat Software Maintenance?
• Why should I subscribe the Software Maintenance Plan?
• What's included in the Maintenance Plan?
• How can I check the expiry date of my Maintenance Plan?
See all 11 articles

Account Settings

• What is Navicat ID?
• How do I check the units used/left in my Navicat Cloud account?
• I forgot my Navicat Cloud password, how do I reset it?
• How can I change my Navicat ID?
• How can I unlink the web browser with my Navicat ID?

Order

• Can I enter different billing and delivery addresses?
• What will happen after I place my order online?
• Can I use my free e-mail address?

Upgrade/Retrieve

• How to upgrade my licenses?
• How can I upgrade to the latest version in Mac App Store?
• If I lost my password/registered email, what can I do?
• What is the Password for existing customer?
• How to retrieve my license key?

Delivery

• What exactly will I receive if the product is delivered by e-mail?
• When will I receive my Backup CD?
• When will I receive my product to be delivered by e-mail?

Billing

• How will I receive my invoice?
• I did not receive the key file even though my credit card was billed, can you resend it?
• What is your Upgrade Policy?

License

• Is Navicat Premium Lite can be used in commercial?
• Need to upgrade to the commercial edition?
• Can I switch the platform?
• Where can I purchase Navicat iOS?
• Can I deploy one license for both Desktop and Laptop?
• How long does my license last?
See all 14 articles

Data protection and data security

• How secure is the order process?
• Will my personal data be passed on to third parties?
• I interrupted my online order - has my data been saved?