What do I do if I lost my phone or can't sign in using two-step verification?

If you lost your phone, or your mobile authenticator app is not working, you should disable or reset two-step verification in Navicat Subscription Portal / Navicat Cloud Portal.

1. Sign in to Navicat Subscription Portal / Navicat Cloud Portal.
2. Enter your Navicat ID and password.
3. Click I need help.

You can turn off two-step verification using the 16-digit emergency backup code given to you when you first turned on two-step verification. Or, if you lose your backup code, you can request a new backup code to the backup email on file.

If you’re still unable to log in to your Navicat Subscription / Navicat Cloud account, please contact Navicat Support Center.

Once you disable two-step verification, you can sign in to your Navicat Subscription Portal / Navicat Cloud account using only your email and password. We strongly recommend you turn two-step verification back on from the Security tab of your Navicat ID account settings.