Navicat Cloud FAQs

Payment and Billing

• What's the difference between Navicat Cloud Basic Plan and Navicat Cloud Pro Plan?
• What are the payment options?
• Can I purchase from reseller?
• I do not have credit card, can I settle it offline?
• How can I upgrade to Navicat Cloud Pro Plan? (online, mac, apple)
• I want to change my plan (monthly/yearly), what should I do?
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Two-Step Verification

• How to enable Two-Step Verification?
• What Authenticator Apps do you support?
• What is a backup code?
• I lost my backup code, how do I revoke it?
• What do I do if I lost my phone or can't sign in using two-step verification?
• How do I disable two-step verification?

Account Settings

• What is Navicat ID?
• How do I check the units used/left in my Navicat Cloud account?
• I forgot my Navicat Cloud password, how do I reset it?
• How can I change my Navicat ID?
• How can I unlink the web browser with my Navicat ID?

General

• What is Navicat Cloud?
• What is Navicat Cloud Portal?
• If I upgrade to Navicat v12, will my connection and other information automatically sync to Navicat Cloud?
• Can I share my project to a teammate who doesn’t have a Navicat ID?
• Why I can see _conflict followed by my object name?

Security and Privacy

• How secure is Navicat Cloud?
• I have a firewall list for my computer, how to setup Navicat Cloud?
• How can I sign out of all the sessions that are currently logged in?

Account Management

• Member roles overview.
• Can I change the project owner?
• How do I leave a project?
• Why can't I delete my project?

Space and Storage

• How much storage do I get from Navicat Cloud?
• Is there a limit or maximum to how big my query/model can be?
• Will my units are used if I join someone else's project?